The MST Customer Care Mission is to provide all MS Technology customers with the best possible customer experience, assist in enhancing and growing business relationships, and uphold a good rapport with departments for other functional business areas of MS Technology. We will work hard to maintain joint work, cooperative action and excellent communication with all of our customers, both external and internal, to provide full support whenever needed. In doing so, we will be able to continue to further the growth of our company through our diligence, compassion and our relentless efforts to be the difference in distribution.
You have important things to do. That's why more MS Technology customers today are investing in our value-driven support plans than ever before. Our job is to make your job easier, starting with getting you the information you need—whether it's issue resolution or just advice. We're a partner who will provide recommended practices, resources, and collaboration to answer any question, not just provide a break-fix solution.
Our support plans include a mix of personal service from our on-call support, as well as online information (Documentation, FAQs, and customer portal) to help you all day, every day.